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HENDRICKS CORE CONVERSION

HENDRICKS CORE CONVERSION

We’re excited to officially welcome the community of Hendricks to First Independent Bank! On Friday, September 19, 2025, we will start to transition all First Security Bank-Hendricks customers to our systems and digital technology at First Independent Bank. The transition will help you gain access to an upgraded version of Online Banking, Mobile Banking, and much more. We appreciate your patience, understanding, and flexibility as we continuously work to build a better banking experience for you through this Core Conversion. Explore our wide variety of informational letters, guides, and FAQs related to this transition below.

LETTER FROM THE CHIEF EXECUTIVE OFFICER AND PRESIDENT

All customers with an up-to-date physical mailing address should have received a letter from our Chief Executive Officer and President, Brandon Finck, in August, detailing the upcoming Core Conversion in Hendricks. Review our most recent version of the letter as needed and at your convenience to ensure a smooth transition. Welcome to our banking family! We look forward to being your community bank.

GET STARTED WITH THE LETTER FROM THE PRESIDENT

ALL USERS

To get started, you will need to access our online version of the Letter from the Chief Executive Officer and President. Click the Download the Letter from the Chief Executive Officer and President button below to get started with the letter.

DOWNLOAD THE LETTER FROM THE CHIEF EXECUTIVE OFFICER AND PRESIDENT

CORE CONVERSION USER GUIDES

There are several new and improved features available through our Online Banking website and Mobile Banking app. Start exploring the guides to help you navigate the updates with ease at your convenience.

GET STARTED WITH THE PERSONAL USER GUIDE

ALL USERS

To get started, you will need to access our online version of the Online and Mobile Banking Personal User Guide. Click the “Download the Online and Mobile Banking Personal User Guide” link below to get started with the guide.

DOWNLOAD THE ONLINE AND MOBILE BANKING PERSONAL USER GUIDE

 

GET STARTED WITH THE BUSINESS USER GUIDE

ALL USERS

To get started, you will need to access our online version of the Online and Mobile Banking Business User Guide. Click the “Download the Online and Mobile Banking Business User Guide” link below to get started with the guide.

DOWNLOAD THE ONLINE AND MOBILE BANKING BUSINESS USER GUIDE

 

The transition to our system and digital technology at First Independent Bank will require that you update your Quicken and QuickBooks connections. Start exploring the guides to help you navigate the updates with ease at your convenience.

GET STARTED WITH THE QUICKEN USER GUIDE

ALL USERS

To get started, you will need to access our online version of the Quicken User Guide. Click the “Download the Quicken User Guide” link below to get started with the guide.*

DOWNLOAD THE QUICKEN USER GUIDE

*We recommend reviewing any downloaded transactions after following the instructions provided in the Quicken User Guide to ensure that transactions were not duplicated or missed on the register.

GET STARTED WITH THE QUICKBOOKS USER GUIDE

ONLINE USERS

To get started, you will need to access our online version of the QuickBooks Online User Guide. This is for users who use the online version of QuickBooks only. Click the “Download the QuickBooks Online User Guide” link below to get started with the guide.

DOWNLOAD THE QUICKBOOKS ONLINE GUIDE

DESKTOP USERS

To get started, you will need to access our online version of the QuickBooks Desktop User Guide. This is for users who use the desktop version of QuickBooks only. Click the “Download the QuickBooks Desktop User Guide” link below to get started with the guide.

DOWNLOAD THE QUICKBOOKS DESKTOP GUIDE

FREQUENTLY ASKED QUESTIONS

WHEN WILL ONLINE BANKING, MOBILE BANKING, AND BILL PAY BE UNAVAILABLE AND AVAILABLE AGAIN?

ALL USERS

  • Online Banking, Mobile Banking, and Bill Pay will be unavailable starting at 2:00 p.m. on Friday, September 19, 2025. This is for https://fsbhendricks.com/ and the FIB – Mobile (FIB Hendricks) app only. All Bill Pay payments scheduled while Bill Pay is unavailable will be processed on Monday, September 22, 2025, starting at 8:30 a.m.
  • Online Banking, Mobile Banking, and Bill Pay will be available again starting at 8:30 a.m. on Monday, September 22, 2025. At that time, you will need to use www.fibmn.com or the FIB Mobile (First Independent Bank) app for your banking needs. You can find the FIB Mobile app download links here: https://www.fibmn.com/resources/download-the-fib-mobile-app/. All Bill Pay payments scheduled while Bill Pay was unavailable will start to be processed as well.
  • Online Banking, Mobile Banking, and Bill Pay will be available in view-only mode starting at 8:30 a.m. on Monday, September 22, 2025. This is for https://fsbhendricks.com/ and the FIB – Mobile (FIB Hendricks) app only. This will allow you to view past account history as needed. You can access your old account via this link: https://www.onlinebanking-fsbhendricks.com/dbank/live/app/login/consumer. View-only mode will be unavailable starting at 12:00 a.m. on Saturday, January 10, 2026. At that time, you will no longer be able to access past account history as needed.
HOW DO I LOG IN TO WWW.FIBMN.COM OR THE FIB MOBILE (FIRST INDEPENDENT BANK) APP FOR THE FIRST TIME?

ONLINE BANKING

To get started, you will need to enroll in Online Banking via your mobile or desktop device. Click the “Enroll in Online Banking” link below to get started with the self-registration process. Once you complete the self-registration process, you will be able to sign in with your selected username and password on www.fibmn.com.

ENROLL IN ONLINE BANKING

FIB MOBILE (FIRST INDEPENDENT BANK) APP

To get started, you will need to download the FIB Mobile App. Click the “Download the FIB Mobile App | Apple Devices” or “Download the FIB Mobile App | Android Devices” link below to get started with your device’s version of the app. Once you have downloaded your device’s version of the app, you can open it and select the “Sign Up” link to get started with the self-registration process. Once you complete the self-registration process, you will be able to sign in with your selected username and password on the FIB Mobile (First Independent Bank) app.

DOWNLOAD THE FIB MOBILE APP | APPLE DEVICES

DOWNLOAD THE FIB MOBILE APP | ANDROID DEVICES

WHEN DO FUNDS GET REMOVED FROM MY ACCOUNT IF I USE BILL PAY?

ALL USERS

  • The Processing Date is the date funds will be removed from your account. This date will change based on your selection for the When should it occur? date.
  • The When should it occur? date is the scheduled date you want the billing company to receive your payment.

 

The graphic has a First Independent Bank logo at the top. It has the following text: "Bill Pay definitions. Processing date versus scheduled date." Below is an example graphic of a Bill Pay Transfer. It shows "Your Account" transferring money into "Billing company". Below is text that says "Enter Bill Pay Amount: Amount. Required $. When should it occur? Date. 1/23/2025. Processing Date: 1/21/2025." To the right are two text boxes. The first one says: "Processing date. The date funds will be removed from your account. This date will change based on your selection for the When should it occur? date. The second one says: "When should it occur date. The scheduled date you want the billing company to receive your payment." Below is the company slogan: "Big enough to know business. Small enough to know you." To the right are the First Independent Bank, Member FDIC, and Equal Housing Lender logos.

WILL STATEMENTS STAY ON SCHEDULE?

ALL CUSTOMERS

  • Yes! You can expect to receive your statements at the end of each month or quarter as you have in the past.
WILL BANK CUT-OFF TIMES REMAIN THE SAME?

ALL CUSTOMERS

  • No! All transactions made in person with a First Independent Bank Customer Service Representative are now processed on the business day they are received. Transactions received on Saturdays or days the bank is closed will be processed the following business day. A business day is every day except Saturdays, Sundays, and federal holidays.
WHEN CAN I NO LONGER USE MY FIRST SECURITY BANK DEBIT CARD?

ALL FIRST SECURITY BANK DEBIT CARD HOLDERS

  • Debit Cards may experience periods of interruption of authorization starting at 2:00 p.m. on Friday, September 19, 2025. We recommend having an alternative form of payment.
  • Your First Security Bank debit card will be unavailable starting at 12:00 a.m. on Monday, September 22, 2025.
  • Once it is unavailable, destroy the card or ask one of our trusted First Independent Bank Representatives to do so for you at our Hendricks location.
WHEN CAN I START USING MY FIRST INDEPENDENT BANK DEBIT CARD AND HOW DO I ACTIVATE IT?

ALL FIRST INDEPENDENT BANK DEBIT CARD HOLDERS

  • Your First Independent Bank debit card will be available starting at 8:30 a.m. on Monday, September 22, 2025.
  • Once it’s available, you will need to use SHAZAM’s EasyPIN system to update your PIN (Personal Identification Number) in one simple phone call. You will need to call from the phone number that is associated to your checking account at First Independent Bank, have your physical debit card available, and the last four digits of the primary account holder’s social security number or individual taxpayer identification number to complete the process. The interactive voice system will prompt you to enter your personal and card information. Once completed, your new PIN (Personal Identification Number) will be active immediately. Click the “Call 800-717-4923 to Activate Your Debit Card PIN (Personal Identification Number)” link below to get started with your debit card PIN (Personal Identification Number) activation.

CALL 800-717-4923 TO ACTIVATE YOUR DEBIT CARD PIN (PERSONAL IDENTIFICATION NUMBER)

 

HAVE ADDITIONAL QUESTIONS?

We would be delighted to further assist you with any questions you may still have about the Hendricks Core Conversion. Click the Contact Us button below to get in touch with a trusted team member at your local First Independent Bank!

 

CONTACT US