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We’re looking forward to serving you, and assisting you in taking advantage of all First Independent Bank has to offer. We’ll help make this change easier for you in any way we can! Contact any of our bank locations for more information.

With our current merger underway with United Southwest Bank, we are looking forward to serving you in the near future. Once complete in March, you will be able to take advantage of all First Independent Bank’s many banking services. Until then, we will help make this change easier for you in any way we can. Let us know how we can help!

If you would like to utilize our full services before March, we can help you close your current account and open a new one.

Contact any of our bank locations for more information.

For a full list and description of our services, click the links below.

Question and Answer Guide

Q: How do I access Online Banking (Personal Accounts)?

A: After March 11th if you would like Online Banking you will need to enroll on the First Independent Bank website at www.fibmn.com. Hover over the LOGIN link and select “Enroll in Online Banking.”  Follow the required areas to complete the enrollment form. You’ll be able to login immediately following enrollment! If you have problems getting through the enrollment process, call our online banking specialists Hilary or Amy at 507-823-4391.

 

Q: How do I access the First Independent Bank Mobile App?

A: Once you have enrolled in online banking at www.fibmn.com you can download the First Independent Bank Mobile app at your App Store or Play Store. Search for “First Independent Bank Mobile” and make sure to choose the option showing the First Independent Bank logo.

 

Q: How do I access Bill Pay?

A: Once you have enrolled in Online Banking if you would like access to Bill Pay, please call our online banking specialists Hilary or Amy at 507-823-4391 or contact any of our 10 locations and let a staff member know. 

 

Q: If I currently have eStatements will I still have eStatements?
A: If you would like to continue having eStatements or would like eStatements, you will need to enroll on the First Independent Bank website. When you first enroll in Online Banking it will ask if you would like to sign up.

If you would like to enroll after you have signed up for Online Banking, login to your online banking, click on Profile, click on the edit option next to Electronic Statement. You must read the electronic statement terms & conditions agreement thoroughly to receive a 4-digit confirmation code. Once you have the confirmation code, you can enter it in the box and click Save. If you were enrolled in eStatements prior to the merger, those statements will not be viewable on the First Independent Bank online banking system; only eStatements going forward. 

 

Q: How do I access Online Banking (Business Accounts)?

A: A separate mailing will be coming out for business accounts. If you would like more information before you receive that information in the mail, or have questions, please call our online banking specialist Hilary at 507-823-4391.

 

Q: How do I access Voice Access?

A: After March 14th, 2022, you can access 24-hour account information by calling 507-823-4500. Follow the voice prompts. 

 

Q: What happens if I want to open a new account before conversion?
A: Any new accounts opened between now and the merge date will be opened as a First Independent Bank account. 

 

Q: Can I continue to use United Southwest Bank checks?
A: Yes, you can continue to use your current United Southwest Bank checks until your supply is depleted.

 

Q: Can I still use my United Southwest Bank debit card?
A: Yes, continue to use your United Southwest Bank debit card for transactions, purchases, and ATM access. When your debit card expires, it will be reissued as a First Independent Bank Debit card.   

 

Q: What are the daily limits on my Debit/ ATM Card?

A:  Debit card transactions - one day total=$1000.00

      Cash Advances at the ATM = $400.00

      FTD Transactions (Funds Transfer Deposit- for example Venmo, Western Union, Paypal etc) = $ 600.00

 

Q: Will my United Southwest Bank Cash Card still work?

A:  No. In February, a First Independent Bank Debit Card will be ordered for you to replace your Cash Card. If you previously had a Debit Card and a Cash Card, you can continue to use your current Debit Card and your Cash Card will stop working on March 11th, 2022. 

 

Q: I currently have automatic payments set up attached to my account. What do I need to do?
A: After March 11th, you will want to update the bank routing number you are currently using for payments to “091209247.” Your account number will stay the same unless you have been contacted that your account is a duplicate account.

 

Q: I currently have a direct deposit set up going into my account. What do I need to do? 

A: For existing direct deposits, no changes will need to be made. For new Direct Deposits after March 11th, you will need to use the First Independent Bank routing number of “091209247.” Your account number will stay the same unless you have been contacted about your account being a duplicate account.

 

Q: Can I still use my United Southwest Bank Credit Card?

A: You can continue to use your United Southwest Credit Card; however, First Independent Bank will not have access to that card information. First Independent Bank does offer a Visa Classic, Gold or Business Credit Card. First Independent Bank Credit Cards are locally approved, have no annual fee, and offer a competitive interest rate. If you are interested in opening a First Independent Bank Credit card, please contact a banker at any of our 10 locations. 

 

Q: What happens to my IRA / HSA account from United Southwest Bank?

A: If you had an IRA / HSA account with United Southwest Bank, it will convert over to a First Independent Bank IRA / HSA account.  Please review the fee schedule on our IRA / HSA accounts.  You will also be receiving a separate mailing with updated IRA / HSA disclosures.