Question and Answer Guide
Q: How do I access Online Banking (Personal Accounts)?
A: To begin using Online Banking you will need to enroll on the First Independent Bank website at www.fibmn.com. Hover over the LOGIN link and select “Enroll in Online Banking.” Follow the required areas to complete the enrollment form. You’ll be able to login immediately following enrollment! If you have problems getting through the enrollment process, call our online banking specialists Hilary or Amy at 507-823-4391.
Q: How do I access the First Independent Bank Mobile App?
A: Once you have enrolled in online banking at www.fibmn.com you can download the First Independent Bank Mobile app at your App Store or Play Store. Search for “First Independent Bank Mobile” and make sure to choose the option showing the First Independent Bank logo.
Q: How do I access Bill Pay?
A: Once you have enrolled in Online Banking if you would like access to Bill Pay, please call our online banking specialists Hilary or Amy at 507-823-4391 or contact any of our 10 locations and let a staff member know.
Q: If I currently have eStatements will I still have eStatements?
A: If you would like to continue having eStatements or would like eStatements, you will need to enroll on the First Independent Bank website. When you first enroll in Online Banking it will ask if you would like to sign up.
If you would like to enroll after you have signed up for Online Banking, login to your online banking, click on Profile, click on the edit option next to Electronic Statement. You must read the electronic statement terms & conditions agreement thoroughly to receive a 4-digit confirmation code. Once you have the confirmation code, you can enter it in the box and click Save. If you were enrolled in eStatements prior to the merger, those statements will not be viewable on the First Independent Bank online banking system; only eStatements going forward.
Q: How do I access Online Banking (Business Accounts)?
A: To enroll in Online Business Banking please call our online banking specialist Hilary at 507-823-439.
Q: How do I access Voice Access?
A: You can access 24-hour account information by calling 507-823-4500. Follow the voice prompts.
Q: Can I continue to use Citizens State Bank of Tyler checks?
A: Yes, you can continue to use your current Citizens State Bank of Tyler checks. Once depleted, please call any of our offices to order new checks.
Q: Can I still use my Citizens State Bank of Tyler debit card?
A: No. You should have received a new debit card and a separate PIN mailer. If you have not received it, please call us at 507-823-4391
Q: What are the daily limits on my Debit/ ATM Card?
A: Debit card transactions - one day total=$1000.00
Cash Advances at the ATM = $400.00
FTD Transactions (Funds Transfer Deposit- for example Venmo, Western Union, Paypal etc) = $ 600.00
Q: I currently have automatic payments set up attached to my account. What do I need to do?
A: After June 1st, you will need to use the First Independent Bank routing number of “091209247.” Your account number will stay the same unless you have been contacted about your account being a duplicate account.
Q: I currently have a direct deposit set up going into my account. What do I need to do?
A: For existing direct deposits, no changes will need to be made. For new Direct Deposits starting June 1st, you will need to use the First Independent Bank routing number of “091209247.” Your account number will stay the same unless you have been contacted about your account being a duplicate account.
Q: What happens to my IRA / HSA account from Citizens State Bank of Tyler?
A: If you had an IRA / HSA account with Citizens State Bank of Tyler, it will convert over to a First Independent Bank IRA / HSA account. Please review the fee schedule on our IRA / HSA accounts. You will also be receiving a separate mailing with updated IRA / HSA disclosures.