You must call from one of the phone numbers First Independant Bank has on file for you. Cardholder must also have the physical card to complete the process.
INFORMATION YOU WILL NEED:
• debit card number
• last 4 digits of the primary account holder’s social security number or ITIN number
• card expiration date
• three-digit security code (CVC code) on the back of the card
The interactive voice system will prompt you to enter the information noted above. Once completed, the new PIN will be active immediately.
Not sure which phone number or social security/ITIN number First Independant Bank has on file for you? We can help. Just give our contact center a call at 507-823-4391.
FREQUENTLY ASKED QUESTIONS:
Q. Why do I have to call from a phone number First Independant Bank has on file?
A: Part of the security and identity confirmation process includes matching your phone number to our system.
Q: Is there a delay in activating the new PIN or is it immediate?
A: Once you’ve completed the process from the interactive phone system, the new PIN will be active.
Q: Are there certain hours I can call?
A: The system is interactive, so you don’t actually speak to a live person. You can call at any time.