Exciting Online Banking Updates Are Here!
We have upgraded our digital technology and Online Banking systems at First Independent Bank. This upgrade will include a new Online Banking website, Mobile Banking app, and much more to help make your banking experience with us the best it can be.
DIGITAL BANKING PERSONAL AND BUSINESS USER GUIDES
Our new Online Banking website, Mobile Banking app, and several new and improved features are ready to explore at your convenience. Use the following guide to help you navigate the new systems with ease:
FAQs
How do I log in for the first time on online and mobile banking platforms?
You will need to enter your existing username and a temporary password, which is your username and the last four digits of your Social Security Number (Personal Banking) or Employer Identification Number (Business Banking). After you log in, you can create a new password and save it to your device or a secure location.
Will the Mobile Banking App Still Work?
Apple Devices:
- You must uninstall the current FIB Mobile App and reinstall the new app. It will be available in the Apple App Store starting December 9 at 8:00 AM.
Android Devices:
- You must uninstall the current FIB Mobile App and reinstall the new app. It will be available in the Google Play Store starting December 13 at 12:00 PM. We recommend using the following link to find the most updated version: https://play.google.com/store/apps/details?id=com.csiweb.digitalbanking.bk0109. Thank you again for your patience while we worked to make this right!
Why is my loan number different?
All loan numbers will be changing to a new 10-digit account number after the conversion. Transactions presented to First Independent Bank with the old loan number will be updated to the new loan number.
Will Bank Cut-Off Times Remain the Same?
Exciting Announcement! Our 3:00 PM cut-off time is going away! Starting December 6, 2024, all transactions made in-person with a bank associate are processed on the business day they are received. This means that all transactions made in-person with a First Independent Bank Employee during open hours are processed on that business day. Transactions received on Saturdays or days the bank is closed will be processed the following business day. A business day is every day except Saturdays, Sundays, and federal holidays.
DO I NEED TO MAKE CHANGES TO MY QUICKBOOKS OR QUICKEN ONLINE BANKING CONNECTION?
Yes, our digital technology and banking system upgrade will require that you update your Online Banking connection. Below are Core Conversion Instructions that will help you seamlessly migrate to the upgraded options starting on December 9 at 8:00 AM.
Intuit aggregation services could be interrupted for up to 5 business days after December 9 and may impact Quicken Win/Mac Express Web Connect and Quickbooks Online Express Web Connect. During that time, you can download a QFX or QBO file as an alternative.
We also recommend reviewing any downloaded transactions after completing the instructions above to ensure that transactions were not duplicated or missed on the register.
When is Bill Pay unavailable?
Between November 29-December 9, Bill Pay will be unavailable. All payee information and scheduled payments will convert. Any payments scheduled while Bill Pay is unavailable will be processed on December 9.
WHEN DO FUNDS GET REMOVED FROM MY ACCOUNT IF I USE BILL PAY?
- The Processing Date is the date funds will be removed from your account. This date will change based on your selection for the "When should it occur?" date.
- The "When should it occur?" date is the scheduled date you want the billing company to receive your payment.
When is Digital Banking unavailable?
- Starting on December 5 at 3:00 PM, the current Online and Mobile Banking systems will be in view-only mode.
- Starting December 8 at 3:00 PM, the current Online and Mobile Banking systems will be completely unavailable.
- Starting December 9 at 8:00 AM, the new Online Banking website and Mobile Banking app will be available.
Can I still check the balance on my debit card?
New balances or transactions made after the end of day December 5 will not be live until December 9. Select locations will also be offering instant issue debit cards after the conversion is complete.
Will statements remain on schedule?
All statements will remain on schedule except for those on the statement cycle on the 2nd Tuesday of the month. If the 2nd Tuesday of the month was your statement cycle, you will now receive it on the 3rd Tuesday of the month going forward. If your checking account has a First Reserve line of credit attached to it, your statement cycle will now be at the end of the month, and your automatic payment will pull on the 23rd of the following month.
Have Questions?
FOR MORE INFORMATION:
Download the Core Conversion letter from our President or read our Frequently Asked Questions.