Debit Card Pin Activation & Reset

Need to reset your debit PIN? First Independant Bank members can now use the Shazam® EasyPIN system and update their PIN with one simple phone call.

Shazam EasyPIN - 1.800.717.4923

IMPORTANT NOTE:
You must call from one of the phone numbers First Independant Bank has on file for you. Cardholder must also have the physical card to complete the process.

INFORMATION YOU WILL NEED:
• debit card number
• last 4 digits of the primary account holder’s social security number or ITIN number
• card expiration date
• three-digit security code (CVC code) on the back of the card

The interactive voice system will prompt you to enter the information noted above. Once completed, the new PIN will be active immediately.

Not sure which phone number or social security/ITIN number First Independant Bank has on file for you? We can help. Just give our contact center a call at 507-823-4391.

FREQUENTLY ASKED QUESTIONS:

Q. Why do I have to call from a phone number First Independant Bank has on file?
A: Part of the security and identity confirmation process includes matching your phone number to our system.

Q: Is there a delay in activating the new PIN or is it immediate?
A: Once you’ve completed the process from the interactive phone system, the new PIN will be active.

Q: Are there certain hours I can call?
A: The system is interactive, so you don’t actually speak to a live person. You can call at any time.

Free Annual Credit Report

Request your free annual credit report as authorized by Federal law.

www.annualcreditreport.com

Topics

Online Banking
Watch Video

FIB Mobile Banking
Watch Video

FIB Mobile Tablet
Watch Video

FIB Mobile Phone
Watch Video

How do I use "Bill Pay"?
Watch Video

Identity Theft Prevention
Watch Video

ID Theft for Buisness
Watch Video

Reduce paper waste with eStatements
Watch Video

Enhanced Online Security
Watch Video

FDIC
Watch Video

FIDC

FDIC logo

 

Consumer Protection Information

Identity Theft Prevention
Watch Video

ID Theft for Buisness
Watch Video

Enhanced Online Security
Watch Video

FDIC
Watch Video

 

Easy Security Precautions

First Independent has security measures to protect your account information, but we cannot be effective without your help. Below are some easily implemented precautions that can help you safeguard your personal information. 

  • Strong passwords- Experts advise a combination of letters and numbers, and advise against using easily guessed passwords such as birthdays or home addresses. 
  • Anti-virus protections- Make sure the anti-virus software on your computer is current and scans your email as it is received. 
  • Email safety- Email is generally not encrypted so be wary of sending any sensitive information such as account numbers or personal information this way. 
  • Sign off and log out- Always log off when you have finished your online banking. 

Lost or Stolen Credit Card?

Report

ATM

Locator

How Are We Doing?

Tell Us

fib logo vertical white 500 438

Big enough to know business. Small enough to know You.