First Independent Bank’s Online and Mobile Banking systems will be undergoing some exciting changes this week. These changes will bring new tools and functions to our Online and Mobile Banking platforms, giving our customers access to new tools and a smoother banking experience.
Important: Digital Banking will be unavailable from December 8, 3 PM to December 9 7:59 AM. See below for more details.
There are a few things to know about this Core Conversion and how it will temporarily limit your Online and Mobile Banking capabilities with us between December 5-9, 2024. Below are some Frequently Asked Questions.
What is a core conversion?
Core Conversion is the process of replacing the current software system with a modern, updated version. Our core processing system manages our major banking functions, including opening and managing accounts, processing transactions, and maintaining account holder information. We will be switching from this system to a new and improved one between December 5 and December 9.
Why are we doing a core conversion?
We want to provide our customers with the best banking experience and the most efficient tools we have to offer. Core Conversion is a way that we can implement all of these updates at once in a relatively short amount of time.
What new features will be available?
After the Core Conversion is complete, you will be able to access all of our upgraded features, including a seamless Online and Mobile Banking design and navigation, enhanced Account Security, improved Bill Pay, Account-to-Account Transfers, Person-to-Person Payments, Custom Banking Alerts, and much more!
How will this temporarily limit your banking?
During the process of a Core Conversion, we will continue to serve our customers during regular business hours. However, Online and Mobile Banking features will be temporarily limited while everything is switched over to the new system.
The following features will be temporarily limited:
- Bill Pay
- Online Banking
- Mobile Banking
- Debit Card Balances and Authorizations
- Statement Dates
You may notice some other updates as part of the Core Conversion, such as loan numbers updating to a new 10-digit account number.
Do I need to do anything?
There are a few steps you will need to take after the Core Conversion to access Online and Mobile Banking. View our Important Dates, Bill Pay, Online Banking, Mobile Banking App, Bill Pay, and Contact Us sections below for more detailed information:
Important Dates
- November 29 | Bill Pay will be unavailable starting at 8:00 AM.
- December 5 | Digital Banking will be in view-only mode starting at 3:00 PM.
- December 8 | Digital Banking will be unavailable starting at 3:00 PM.
- December 9 | New Digital Banking will be available at 8:00 AM
Bill Pay
- Between November 29-December 9, Bill Pay will be unavailable. All payee information and scheduled payments will convert. Any payments scheduled while Bill Pay is unavailable will be processed on December 9.
Online Banking
- On December 9 at 8:00 AM, Online Banking users can log into their accounts with their existing username but will be prompted to use a temporary password. They will then need to create a new password, which is your username and the last four digits of your Social Security Number (Personal Banking) or EIN Number (Business Banking).
Mobile Banking App
- On December 9 at 8:00 AM, Mobile Banking users will be required to uninstall the current app and reinstall the new app. It will be available in the Google Play Store and Apple App Store.
- For Apple Devices: If your device settings currently have automatic updates enabled, your FIB Mobile app will update automatically and you can access it on December 9 at 8:00 AM.
- If your device settings do not currently have automatic updates enabled, you must update the FIB Mobile app via the Apple App Store.
- For Android Devices: On December 9 at 8:00 AM, Mobile Banking users must uninstall the current FIB Mobile app and reinstall the new app. It will be available in the Google Play Store.
- If the app is not available in the Google Play Store, you can access Online Banking via your mobile browser at www.fibmn.com. View the instructions under the Online Banking section for more information.
- For Apple Devices: If your device settings currently have automatic updates enabled, your FIB Mobile app will update automatically and you can access it on December 9 at 8:00 AM.
Contact Us
- Want to learn more or have additional questions? Visit our Core Conversion page for more details about the upgrade, FAQs, and a letter from our President. From December 9-13, there will also be an Online Banking Help Desk available at 507-646-9655 from 8:00 AM-4:00 PM for any additional questions you may have about the upcoming changes.
We look forward to serving you throughout this time of exciting changes happening at First Independent Bank.